Privacy Policy

This Website Privacy Policy explains how The Unordinary Space (“we,” “our,” or “us”) collects, uses, and safeguards information when you interact with our website. We are committed to protecting your privacy in accordance with California law, the California Board of Behavioral Sciences (BBS) professional standards, The National Association of Social Workers (NASW) law and ethics, and applicable federal regulations such as HIPAA.

1. Information We Collect

When you visit our website, we may collect the following information:

  • Information You Provide Directly: Such as your name, email address, phone number, or other details submitted through contact forms or appointment requests.

  • Automatically Collected Information: Such as IP addresses, browser type, device identifiers, and site usage data through cookies or similar technologies.

  • Third-Party Service Information: If you use scheduling, billing, or telehealth links accessed through our site, those services may collect information according to their own privacy policies.

2. How We Use Your Information

We use the information collected through this website only for legitimate business purposes, including to:

  • Respond to inquiries, appointment requests, or communications you submit.

  • Provide information about services offered by The Unordinary Space.

  • Improve website functionality and user experience.

  • Maintain the security and integrity of our website.

  • Comply with legal and regulatory obligations under California law and the BBS.

We do not sell or rent personal information to third parties.

3. Confidentiality of Clinical Information

Please note that information submitted through this website (such as via contact forms or email) is not a substitute for clinical communication and may not be fully secure. Protected Health Information (PHI) shared in therapy is governed by HIPAA and BBS regulations and is not disclosed without your authorization, except where required by law (e.g., risk of harm, suspected abuse, court order).

4. California Consumer Privacy Act (CCPA) Rights

If you are a California resident, you have rights under the California Consumer Privacy Act (CCPA), including the right to:

  • Know what personal information we collect and how it is used.

  • Request access to the personal information we maintain about you.

  • Request deletion of certain personal information, subject to legal and professional recordkeeping requirements.

  • Opt out of the sale of personal information (note: we do not sell personal information).

  • Not be discriminated against for exercising your privacy rights.

Requests may be submitted by contacting us using the information below. For verification, we may require proof of identity before processing your request.

5. Cookies and Tracking

Our website may use cookies and similar technologies to enhance site functionality and analyze traffic. You can modify your browser settings to decline cookies, though some features of the site may not function properly without them.

6. Third-Party Links and Services

Our website may contain links to third-party services (e.g., telehealth platforms, billing systems, or professional directories). We are not responsible for the privacy practices of these external sites. We encourage you to review their privacy policies before providing personal information.

7. Data Security

We implement reasonable technical, administrative, and physical safeguards to protect the information you share with us through this website. However, no system is completely secure, and we cannot guarantee absolute protection of electronic communications. If you have reason to believe that your interaction with us is no longer secure ( for example, if you feel that the security of your account has been compromised), please immediately notify us in accordance with the “Contact Us” section below.

8. Children’s Privacy

This website is not directed toward individuals under the age of 18. We do not knowingly collect any personal information from children. We do not knowingly allow individuals or children under the age of 18 to use our platform without appropriate consent. If we learn that individuals or children under the age of 18 are using our platform, we do not have the appropriate consent; we will delete the child’s personal information that we have collected through the platform.

9. Updates to This Policy

We may update this Website Privacy Policy as needed to reflect changes in practices, laws, or regulations. Updates will be posted on this page with a revised effective date.

10. Contact Us

For questions about this websites Privacy Policy or to exercise your California privacy rights, please see the “Contact” tab at the top of the webpage for more information.

Last Updated and Effective: August 26th, 2025