Privacy Policy

This Privacy Policy describes how The Unordinary Space (“we,” “our,” or “us”) collects, uses, stores, discloses, and protects personal information of visitors to our website and prospective or actual clients located in California, Montana, Nevada or elsewhere in the United States. This policy addresses applicable laws in California, Montana, and Nevada; in addition to federal protections under HIPAA when applicable.

1. Information We Collect

When you visit our website, we may collect the following information:

  • Information You Provide Directly: Such as your name, email address, phone number, or other details submitted through contact forms or appointment requests.

  • Automatically Collected Information: Such as IP addresses, browser type, device identifiers, and site usage data through cookies or similar technologies.

  • Third-Party Service Information: If you use scheduling, billing, or telehealth links accessed through our site, those services may collect information according to their own privacy policies.

2. How We Use Your Information

We use the information collected through this website only for legitimate business purposes, including to:

  • Respond to inquiries, appointment requests, or communications you submit.

  • Provide information about services offered by The Unordinary Space.

  • Improve website functionality and user experience.

  • Maintain the security and integrity of our website.

  • Comply with legal and regulatory obligations under California, Montana, and Nevada law and the BBS.

We do not sell or rent personal information to third parties.

3. Confidentiality of Clinical Information

Please note that information submitted through this website (such as via contact forms or email) is not a substitute for clinical communication and may not be fully secure. Protected Health Information (PHI) shared in therapy is governed by HIPAA and BBS regulations and is not disclosed without your authorization, except where required by law (e.g., risk of harm, suspected abuse, court order).

4. California Consumer Privacy Act (CCPA) Rights

If you are a California resident, you have rights under the California Consumer Privacy Act (CCPA), including the right to:

  • Know what personal information we collect and how it is used.

  • Request access to the personal information we maintain about you.

  • Request deletion of certain personal information, subject to legal and professional record keeping requirements.

  • Opt out of the sale of personal information (note: we do not sell personal information).

  • Not be discriminated against for exercising your privacy rights.

Requests may be submitted by contacting us using the information below. For verification, we may require proof of identity before processing your request.

5. Montana (MTCDPA)

Effective October 1, 2024 (and as amended by SB 297), Montana’s Consumer Data Privacy Act (MTCDPA) grants Montana residents certain rights:

  • The right to access personal data collected, processed, or shared.

  • The right to deletion of personal data (with certain exceptions).

  • The right to opt-out of processing for “profiling,” “targeted advertising,” or sale of data.

  • The right to non-discrimination for exercising privacy rights.

  • Additional protections around sensitive data (e.g. biometric, precise geolocation) and stricter notice requirements.

  • Expanded applicability thresholds and narrowed exemptions under recent amendments. 

If you are a Montana resident and wish to exercise these rights, contact us at the email below.

6. Nevada (NRS 603A / SB 260)

Nevada residents have the right to:

  • Request that personal information not be sold.

  • Know how data is collected, used, and shared.

  • Request data deletion or correction when applicable.

7. Data Security and Retention

We maintain encryption and security measures in accordance with HIPAA and Nevada NRS 603A.210.

  • All PHI and personal data are securely stored and transmitted using encrypted systems.

  • Clinical records are retained as required by federal and state laws and securely destroyed when no longer needed.

  • While no system is entirely immune from intrusion, we continually monitor and update safeguards to protect your information.

8.Cookies and Tracking

Our website may use cookies and similar technologies to enhance site functionality and analyze traffic. You can modify your browser settings to decline cookies, though some features of the site may not function properly without them.

9. Third-Party Links and Services

Our website may contain links to third-party services (e.g., Telehealth platforms, billing systems, or professional directories). We are not responsible for the privacy practices of these external sites. We encourage you to review their privacy policies before providing personal information.

10. Data Security

We implement reasonable technical, administrative, and physical safeguards to protect the information you share with us through this website. However, no system is completely secure, and we cannot guarantee absolute protection of electronic communications. If you have reason to believe that your interaction with us is no longer secure (for example, if you feel that the security of your account has been compromised), please immediately notify us in accordance with the “Contact Us” section below.

11. Children’s Privacy

This website is not directed toward individuals under the age of 18. We do not knowingly collect any personal information from children. We do not knowingly allow individuals or children under the age of 18 to use our platform without appropriate consent. If we learn that individuals or children under the age of 18 are using our platform, we do not have the appropriate consent; we will delete the child’s personal information that we have collected through the platform.

12. Updates to This Policy

We may update this Website Privacy Policy as needed to reflect changes in practices, California and Montana laws and/or federal regulations. Updates will be posted on this page with a revised effective date.

13. Contact Us

For questions about this websites Privacy Policy or to exercise your California or Montana privacy rights, please see the “Contact” tab at the top of the webpage for more information.

Last Updated and Effective: October 31, 2025